Firstly we are sorry you feel it necessary to ask for a refund as members that are receiving 100% commissions are making lots of money using Viral Builder.
Because we pay out 100% commissions there is a 3 day refund period to reduce the risk to our members from serial refunders.
If you bought an upgrade but for some reason think the site is not for you please contact the person you sent the payment to as soon as possible, preferably within 24 hours but definitely within 72 hours.
A simple email to them should prevent any dispute from arising with PayPal.
If you are an affiliate who receives a refund request, you are required to accept our refund policy and refund if it's within the 3-day period.